"The Business of Guest Astonishment: How Do You Wow?" presented by Dave Gorden, Certified Speaking Professional

"Did I hear that right? That’s more than I paid for. Are you serious?" [Yes] "Wow! Why me?" [Because we care. It’s our pleasure.] "Wow. I’m astonished. You made my day! This is the best service I’ve ever received."

When was the last time you were treated like a King or Queen during a business transaction? Perhaps you were given something extra or simply unexpected that made the transfer of value feel, at least, so much more than the business at hand? You walked away knowing you just received something you didn’t deserve, possibly even something you could never repay or adequately put into words.

Last week? Last year? Way back when… sometime in the 80’s maybe? Can't remember?

We are not surprised. The truth is we’d be astonished if you said otherwise. While places like Disney World and Chick-fil-A clearly are winning at the business of creating cultures and customer service experiences with wow factors, the sad reality is not-so-average customer service has become the norm instead of a rarity.

And… Business owners, let’s get real. This one may hit a little closer to home. When was the last time you rolled out the royal treatment for your customers? What about your employees? How have you helped your team members realize their potential? Do your leadership practices and company culture demonstrate how much you truly care for them like family or treasured guests in your home?

In today’s competitive marketplace, old-fashioned customer service is not enough. We must provide “Guest Astonishment” for both our “Internal Guests” (team members) and our “External Guests” (customers). 

On Friday, March 8, Dave Gorden will equip you with proven and practical ways to establish a culture of “Guest Excellence” for your organization. Backed by a contagious enthusiasm and 35 years of experience working with large and small companies all over the world, Dave will help you provide an exceptional experience for your “Invited Guests.” This is what separates you from the competition. Companies like Apple Computer, one of Dave’s clients, have demonstrated this, time and again. 

How do you wow? Like it or not, your business rises and falls on the experiences you are creating. Good news is . . . the next time your service bell rings (literally or figuratively), you have the power to turn the tables and invite your guests into a remarkable experience that is life-giving, breeds loyalty, and multiplies not just better, but good returns.

Meet Our Speaker: Dave Gorden

Dave Gorden is a former executive of the CBS Television Network. Dave then moved on as a Vice President of International Creative Management, the largest talent agency in the world, where he represented people like Olivia Newton-John, Blood Sweat & Tears, Tony Orlando and Dawn, the Osmonds, and several other top artists.

Personally and professionally, Dave has always been in the “People Business.”

He has been a Foster Dad for 57 different children, has three of his own and four grandchildren with another on the way.

In addition to earning the designation of Certified Speaking Professional from the National Speakers Association, Dave has been honored as a member of the Speakers Hall of Fame, recognized as the Academy Award of the Speaking Profession. He is one of the authors of Chicken Soup For the Adopted Soul.

In 2016, Dave was named a Speaking Legend. He served as President of the National Speakers Association in 1999 and 2000.

From international companies to local family businesses and entrepreneurs, his clients are extensive. You may learn more at www.davegorden.com. 

Coffee, light breakfast, and TLC served.